I didn't acquire the Storm 2 from Amazon, so I don't know if my overview of it'll stick here or not. I'm a recent Verizon switcher (from the 8310 AT&T to the Verizon Tour) a few months ago.
Truly there are two kinds of customers. There are those looking for their first smart telephone, and those that have owned quite a few smart phones while looking for some kind of smart phone nirvana. I fall into the latter. I've owned, and in this order, a Blackberry PDA fortified with Yahoo. A Treo 650. A Blackberry 8800. A Blackberry 8310 Curve. An iPhone (1st gen EDGE). An iPhone 3G (second generation). A WinMo 6.1 (MotoQ). Back to my old AT&T 8310 Curve. Then switched to Verizon for the Tour. And now I have the Storm 2.
So why so many phones? Recently my employer bought his first smart telephone. A WinMo 6.1 device from Samsung. He would watch me go from smart phone to smart telephone before my contracts expire, spending full price for the switch. Often $579 for the change. Finally he asked me, “Why all the switching?” I tried to explain this to him, and I will try to explain it here. But I think you know the answer if you've owned a smart phone already. You see my employer didn't own one when he asked me this question. Now that he does he's been trying the iPhone and considering a switch to that. Now he saw the Moto Droid with Android 2.0, and now he is considering that. I just bought the Storm 2 and now he is considering that. What you can take away from this is the following. Now that he owns a smart phone, he is already considering several other smart phones, and I think now he understands why people switch smart phones.
The answer is this. Once you own a smart telephone, you truly will find the value of such a device. I am an office worker. I guess Bill Gates would classify me as a knowledge worker. Much of office life is held together via communication with clients, manufactures, my tasks, calendar, and even memos. Email is perhaps even more important to me that the phone itself. I have to save every single email I send and receive because I make agreements via email. I ask partners to manufacture things via email.
I work on projects that involve multiple corporations and consume many months. I have a telephone number here in San Francisco, New York and Hong Kong. I work with partners through the entire day and evening. It is only because of smart phones that I can walk around and not sit in front of a computer 24 hours a day 6 days a week. My smart telephone is my freedom, though I am sure it sounds like it is my prison it's not that at all. Not having a smart phone would be my prison.
I'm a business customer. I use Exchange and Blackberry Enterprise Services. That gives me instant over the air sync between Outlook / Exchange and my Blackberry. If I so much as add a contact to my Outlook client, it just pops into my Blackberry instantly. I do not have to sync it because Blackberry Enterprise Services just updates my Blackberry instantly and immediately.
When I am talking to a new partner or client, I add them as a contact into Outlook. And just like that, I know I have them in my Blackberry if I need to call them. That's a powerful thing to know I can count on them being in my telephone. As you might have realized by now, watching videos and listening to music is not my primary use of the Blackberry. My primary use is the email, calendar, tasks, notes, contacts and the phone itself. All the tools that make the Blackberry perhaps the best business-class telephone on the planet. I have Documents2Go 2.0 and a few other tools as well. All geared to help me with attachments in email or some other feature so I can truly remain as mobile as possible.
So you see the value of the telephone. Now it's all about the hardware. The telephone you choose affects the value. If you had to type a long email on your smart phone, would you be able to do it and be professional about it? What I mean by that is this. Would you use proper punctuation, spelling, words etc? With business clients and partners I can't send emails that look like this, “How R U”. Kids can get away with that between themselves However, in the business world that's simply unacceptable. The smart phone you choose will really help you craft those emails with minimal effort. Blackberry phones have an auto text feature. You can set it to do things like substitute “blaex” to “Kind regards, Alex Alexzander”. I have a much longer signature if I type “calex”. That will change to the full signature which is my name, my company address, telephone, fax, cell, mailing address, etc. Virtually all my contacts will capitalize themselves. If I type “lisa” or “armando” I get “Lisa” and “Armando”. I set these changes in auto text. If I type “teh” a common misspelling of “the” the phone changes it to “the” for me. I have all kinds of auto text substitutions set up in my Blackberry designed to allow me to type very fast and still keep it professional.
So now that I have the best business telephone and I have setup auto text to help me keep my emails professional as well as fast I have the issue of the keyboard itself. Why choose the Storm 2 with touch screen over the Tour which has physical keys?
As I wrote previously, I had a Curve which has physical keys. They keys on the Blackberry Curve do you touch one another. Each key is an island onto itself. And in my humble opinion, the Curve represents Blackberry's best tactile keyboard efforts. Other Blackberry devices such as the Bold, Tour, and the older 8800 series all have keys that touch each other. Your fingers and thumbs are larger than these keys. When you go to press them, you're going to feel perhaps 3 ~ 5 keys under your finger or thumb. Pressing the right key is something that you must learn. It doesn't take long to develop this skill, but if you've owned a smart phone you know that this is where the mistakes take place via typing. It doesn't happen a lot but it does happen somewhat often. At least once or twice in every short email, and more in longer emails. You'll press two keys, or press the wrong key. In order to keep the phone device small and yet still have a full qwerty keyboard, you'll have to deal with this issue. There is no way around it; Or is there?
It is the question, “Is there a better way?”, that causes smart phone users to switch phones so often. Should you obtain a smart phone with a portrait keyboard or a landscape keyboard, such as those in the Sidekick or the new MotoDroid.
If you obtain a landscape keyboard, and you try to hold it and type on the device in a bus or something that is really bouncing around, you'll grow to dislike it, and perhaps even drop it. There is a right way and a wrong way to hold these devices. And little things, like being able to operate the device with one hand become a sought after feature. Blackberry devices were designed to be operated with one hand.
I bought the Storm 2 because of a YouTube video I saw. A guy was reviewing it and he had it in SureType mode. What is SureType? Remember that question all smart telephone users ask? “Is there a better way?” That's what SureType is trying to answer. Imagine for a second that you only have 5 keys from left to right, and only 4 keys from top to bottom. They'd be huge keys. Q and W are the same key. E and R are the same key. T and Y are the same key. Now, before you tell yourself you want nothing to do with tapping a single key once or twice to get the key you want, I have to tell you that you don't have to do that. Let that sink in. How in the world can a shared key know which key you intended to type? And that's what SureType is all about.
Think of the word, “the”. On the SureType keyboard, that would the the following, “TY” “GH” and “ER”. If you hit those 3 keys in the right order, SureType knows you meant to type “The” or “the”. You can shift the first press just like you would normally do and it knows to cap the first letter of whatever this world will be in the end. Pretty slick huh? You can type whole sentences with this technology and it knows what you mean. I have little or no editing to do with this method of typing. It's is so good it is shockingly simple. And because the keys are shared 2 at a time most of the time, they are huge and easy to strike.
Is there a better way to type? Yes. I have found a keyboard that is easier to use than just about anything out there. The keys are huge by smart telephone standards. And because there are fewer of them, you type faster. It takes perhaps a day or two to get used to this concept. Your brain understands right away, but your muscle memory needs to learn this new tool. SureType is awesome. It's perhaps the only real advance in keyboard technology I have seen yet. No one else is doing this. Surely Research in Motion has patents like crazy for this technology.
The Blackberry Storm 2 uses three methods of typing input to cover everyone's preference. You can use SureType (shared keys), Portrait Full, or Landscape Full. If SureType is not for you, then you can switch it to full. The keys will be smaller, much like those on the iPhone, but you will have a 1:1 relationship just like any other smart phone.
The Storm 2 has 3G, 1xEVDO and WiFi. Essentially it is a world telephone. Visual Voice Mail is one of the better business tools in voice mail I have seen in a long time. You have that here but it's a subscription. I think $1.99 or $2.99 a month with Verizon on your bill.
What about the phone? Like all Blackberry devices there is a phone button. This launches the telephone keypad. These keys are huge as they are just 3 across and 4 down. Standard call pad. When you make a call, you see other features show up to help with what you might want to do during a call. You see 4 large options. Speaker, Mute, Flash, and add participant. Under that are other tools you might need during a call as smaller buttons. Note pad, keypad, home button, calendar and contacts. These are the tools you might find you need access to during a call. It's also the kind of thinking that went into the Blackberry Storm 2 with OS 5. I can't write this enough. This is easily the best business class telephone I have ever used. The interface is what makes it so great. And it has the software features that truly complete the whole package. Why do we call people in the first place? To make arrangements. We need to take notes or schedule an appointments and this interface anticipates that.
Touch Screen is what makes the above functionality possible. In order to make a telephone truly simple to use, the whole interface must be context-based. Meaning that if you are typing an email, the screen is a keyboard. If you are on a call, the screen is a serious of buttons designed to make that call as productive and simple as possible. The telephone changes what its interface displays depending on what task you are using it for.
With that in mind some touch screens are better than others. We know that the old Treo used a stylus or your finger in a pressure sensitive way. This was okay for pressing buttons. When the iPhone launched, Apple ushered in a capacitive touch screen. Just making contact with the screen with your finger is equal to pressing a button. As a result, you can flick (or swipe) the screen upward or downward to cause a list of contacts to zip past the screen dimensions so as to allow you to quickly find the contact you need even if you have 200 contacts. But there is a problem that was overlooked with capacitive touch screen. The slightest touch is pressing a button. It is very easy to launch things you had no intention of launching at all.
SurePress technology solves this on the Storm 2. You have the same capacitive screen technology, but even more than that. The screen has multiple sensors under it so you can do two things with the screen that mimic a physical keyboard despite it being a capacitive touch screen. You can drag your finger all over the screen, and nothing is pressed. You're merely highlighting items as your pass them to show what you are touching. When you highlight the one one want, you press down on the glass, and this is sensed and acted upon.
Does this sound like extra work? It isn't. In my experience it reduces errors dramatically. With its new multi-touch you can do more than one key at a time even with this SurePress technology. I can for example, hold shift, and then hit another key to get a capital letter. The screen knows you are pressing two locations. You can find videos of this on YouTube and I encourage you to see it for yourself. When I saw it, I was very interested. When I saw how quickly and easily the guy in the video typed a sentence, I couldn't believe it. I thought they sped up the video or something. This Blackberry, by that video, was simply too good to be believed. And then I asked myself, what if it were true? What if after all these years someone finally made a real breakthrough in keyboard technology? Research in Motion has done it.
Take the best business phone with the best feature set and tie it to the first real technology advancement I've seen and what you are left with is phone that is finally worth every dime and then some.
Because I like this telephone so much, I even added my MP3 music to it. I downloaded a software application called, 7digital, which is an MP3 music store where each song costs just $0.77 for a very high quality 256k MP3. The phone has a stunning 3.2 mp camera for still pictures. It can record video. And to round it all out I bought the best BlueTooth headset money can obtain; the Plantronics Voyager Pro. This is the headset they demo in a convertible car with the top down at 50 mph. And with that extreme wind you just hear what is being spoken and nothing else.
I now have the phone to die for. The best business telephone with the best keyboard I have ever used and of course the best headset money can obtain. I've come down pretty hard on RIM in the past for failing to x or y correctly. I just have to say that if I could give you guys a 6th star I would. Research in Motion really did something truly great. I feel like my search for smart phone nirvana is finally answered. It's been quite a quest and expensive, too. After two days with this touch keyboard, I'm amazing myself with it.
